Refund policy

Refund and Return Policy

Last updated: October 26, 2026

At Lovirs, customer satisfaction matters to us. Please review our return and refund policy before submitting a return request.

1. Return Period

We accept eligible return requests within 30 days of the date you receive your order.

To request a return, please contact us within this period and provide your order number and a brief description of the reason for your request.

This policy does not limit any mandatory consumer rights you may have under applicable law.

2. Return Eligibility

To be eligible for a return, items should generally be unused, in their original condition, and accompanied by their original packaging and proof of purchase.

Certain items may not be eligible for return where permitted by applicable law, including personalized goods, items that cannot be returned for hygiene or safety reasons after opening, and products specifically identified as non-returnable before purchase.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue.

3. How to Request a Return

Please email lovirs@aikework.com with:

Your order number.
The item you wish to return.
The reason for your return.
Photos or other supporting information, if the item is damaged, defective, or incorrect.

Please wait for our instructions before sending an item back. Returns sent without prior coordination may be delayed.

4. Return Shipping Costs

For a change of mind or other reasons not attributable to a product defect or our error, the customer may be responsible for return shipping costs, where permitted by applicable law.

If an item is defective, damaged during delivery, incorrect, or otherwise eligible for a remedy at our responsibility, we will review the circumstances and provide an appropriate solution in accordance with applicable law.

Original shipping charges, if any, may be non-refundable where permitted by law.

5. Refunds

After receiving and inspecting a returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. The time it takes for the refund to appear may depend on your payment provider or financial institution.

If a refund is delayed beyond the normal processing period, please contact us for assistance.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible with your order number and supporting photos.

We will review the issue and work with you to determine an appropriate remedy, which may include a replacement, refund, or another solution required by applicable law.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Nothing in this section limits cancellation rights that apply under mandatory local law.